We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. any products that are used will not be accepted unless a special exception approval is given by management. Any and all returns will have a minimum of 20% restocking fee plus all shipping cost associated with the purchase. If a special request for returns is approved then additional restocking fees may apply. Kool PWC Stuff has the right to change these conditions at will without notice. Our goal is to have satisfied customers.